You take your privacy seriously and so does Evoque Lending We are a company committed to protecting the personal information and privacy of our customers. This statement is one way of sustaining your trust in our company, our products and our services.
Privacy (Website Visitors)
Our Online Privacy Statement describes how we collect, protect and use information about you either during your visit to our web site or when you are a Evoque Lending customer.
Information We Collect About You during Your Online Visit
Website Visitors / Registered Users
When you browse our site as a visitor or are a registered user of this website, we may collect and store information about your online visit (see cookies). This information may include the time and length of your visit, the pages you view on our site, the last site you visited before coming to ours, and the name of your internet service provider.
We use this data on an aggregate basis to measure site activity, and on an individual basis to make the site more useful and provide information that may be of interest to you.
Registered Users Only
Information collected about registered users is used and shared in accordance with our customer privacy notice and practices.
As a registered user, you may use the website to:
– Provide information to us about you when you complete an online application or other form
– Provide information to us about you during web page registration
– Provide information to us about you during personal profile updates
Security Statement About our Website(s) Cookies
We may use Web cookies for security purposes to recognize your computer when you log into your account. We may also make use of Web cookies or similar data on certain parts of our Web site for fraud prevention and other purposes. If you disable your Web browser’s ability to accept our Web cookies, it may not be possible for you to access your online account.
Your access to certain portions of our Web site may be protected with an individualized username and password. Your username and password are confidential and personal to you, and should never be disclosed or shared with anyone else.
Certain portions of our Web site may be protected with a timed-logout feature. This can help protect your account from being viewed or used by others if your computer becomes unattended.
We may use encryption to protect your information as it travels across the Internet. This can help prevent others from eavesdropping on your browser sessions with our Web servers.
Our Web site may be protected with firewall technology, which can help prevent your account information and our Web site from being improperly accessed.
Certain portions of our Web site are monitored by advanced surveillance and logging technologies. These technologies can help to ensure that both your information and our Web servers are protected from compromise.
Information Collection and Sharing Practices for Existing Customers
Existing Customer/Registered Users
If you are a Evoque Lending customer details about the information we collect and how it may be disclosed is contained in our Privacy Notice, which includes additional information regarding your privacy choices. Briefly, we collect information about you for example, when you:
Apply for a loan
Make your monthly payment
We also collect personal information from you or others, such as credit bureaus, affiliates, employers, or others.
Information We Share About Our Existing Customers
The information contained in this section applies to Evoque Lending customers
We may collect and subsequently share personal information about you to:
– Run our everyday business
– Respond quickly to customer needs
– Help us communicate with you
– Evaluate eligibility for additional products and services that may be of interest to you
What We Share We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.
Customer Data Protection
We are a company committed to securing personal information and protecting the privacy of our customers. We use security measures that comply with federal law including assessing risk and using reasonable controls to protect customer information
Our company culture is to treat customer information the way we would want our own information treated. We train employees on handling and securing customer data to maintain a culture of protection and security. It is the responsibility of every associate, affiliate, and non-affiliate to care for personal information about our customers.
We are committed to maintaining accurate and up-to-date information on all of our customers. We may provide customers with access to account information in different ways, for example, over the telephone, online or on paper.
If you are a registered user of this website, you may be able to update some information online. You will need to log-into your account in order to utilize this feature.
How to contact us regarding your account:
Evoque Lending Customer Care
401 Wilshire Blvd., 12th Floor
Santa Monica, CA 90401
Questions about this Online Privacy Statement may be sent via email to:
Policy Effective Date
This Online Privacy Statement is effective October 22, 2008 and remains in effect until amended. Evoque Lending reserves the right to amend this Privacy Statement or alter its privacy principles at its sole discretion without notice to you. We will post any alterations to this Privacy Statement on our web site in a timely manner so please check periodically.
Identity Theft / Fraudulent Activities
Identity Theft / Fraud
Identity Theft occurs when someone uses sensitive information, called Personally Identifiable Information (or PII) of another person without their permission to commit fraud or other crimes, such as Account Takeover or Application Fraud. [Account Takeover has occurred when an individual acquires another person’s existing credit account information and purchases products and services at the victim’s expense. Application Fraud has occurred when an individual uses another’s Social Security Number or other Personally Identifiable Information to open new credit accounts in the victim’s name.]
If you believe you are a victim of Identity Theft, contact the three major credit bureaus to place a fraud alert message on your credit file. When you place a fraud alert on your file, the credit reporting agencies will send you a copy of your credit report at no charge.
– Experian (1-888-397-3742)
– Equifax (1-800-525-6285)
– TransUnion (1-800-680-7289)
Carefully review your credit reports for: accounts you did not open, inquiries from creditors you did not initiate, and for personal information (such as home address and social security number) that is not accurate. If you see anything you do not understand or any accounts you did not open, call the credit reporting agency at the telephone number on the report.
If you decide not to place a fraud alert on your credit file, you can still obtain free copies of your credit report by going to the following Annual Credit Report website (www.annualcreditreport.com) or by calling them toll-free at 1-877-322-8228. (Hearing impaired consumers can access their TDD service at 1-877-730-4204.
To learn more about identity theft, visit the Federal Trade Commission’s web site to receive further information and insights about how to protect your identity from identity thieves.
Identity Theft Hotline: 877-438-4338
Mail: Identity Theft Clearinghouse,
Federal Trade Commission
600 Pennsylvania Ave., N.W., Washington, DC 20580